Your trust is the foundation of everything we do. This document clearly and transparently explains how iwbet collects, uses, stores, and protects your personal information in accordance with Malaysia's Personal Data Protection Act 2010.
Here are the six core principles that shape how iwbet handles every piece of personal data you entrust to us.
Iwbet only collects data that is strictly necessary for clearly defined purposes — account operations, KYC, payment processing, and customer support. No data is collected without a genuine reason.
All data transmitted between your device and iwbet's servers is protected by banking-grade 256-bit SSL encryption. Sensitive information such as payment details is never stored in plain text.
Only authorised iwbet staff with a legitimate business need are permitted to access user data. All access is logged and automatically monitored to detect any suspicious activity.
Your personal data is never sold, rented, or shared with third-party advertisers or data brokers for marketing purposes without your explicit consent.
All data processing practices at iwbet fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are always protected.
You have the right to request deletion of your personal data upon account closure, subject to legal retention obligations. Requests will be processed within 30 business days.
This Privacy Policy is published by iwbet ("we", "Platform") and applies to all individuals who register for or use iwbet services via the iwbet.id website, the official mobile app, or any official channels we operate.
Iwbet acts as the data controller for all personal information collected through our platform. We are fully responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with Malaysia's Personal Data Protection Act 2010.
This policy is updated from time to time as needed. The latest version is always available on this page, and the last updated date is displayed at the top of this document.
Iwbet collects several categories of information depending on how you interact with the platform. Here is a full overview of the data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | KYC verification, fraud prevention |
| Contact Information | Email address, phone number | Account communications, customer support |
| Financial Information | Bank account number (last 4 digits), transaction history | Deposit and withdrawal processing |
| Usage Data | Activity logs, wagering history, platform preferences | Service improvement, compliance |
| Technical Data | IP address, device type, browser version | Account security, fraud detection |
| Cookies and Tracking | Login sessions, language preferences, display settings | Enhanced user experience |
Most of the information we collect is provided directly by you when registering, completing KYC, making a deposit, or contacting customer support. We only ask for what is strictly necessary — no personal questions irrelevant to the platform's operations.
When you use the iwbet platform, our systems automatically record certain technical information such as your IP address, device type and version, and session data. This is done solely for security purposes and to detect suspicious activity — not to track your physical location.
Iwbet uses the data collected for the following purposes, all of which are directly related to platform operations and user interests:
Iwbet understands that data sharing is one of users' top concerns. We only share personal data in limited situations and with specific parties:
To process your deposits and withdrawals, the necessary information is shared with approved payment service providers such as local banks, DuitNow operators, FPX, and e-wallets. This sharing is kept to a minimum — only the information required for the relevant transaction.
Iwbet will disclose user data to government authorities or law enforcement when required by Malaysian law, a valid court order, or to prevent serious financial crime.
Certain technology providers, such as identity verification services and cybersecurity platforms, may process some of your data on our behalf. All such partners are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.
The iwbet platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
We use three categories of cookies:
You can manage cookie settings through your browser. However, disabling essential cookies will affect login functionality and account security.
Iwbet continually invests in cybersecurity infrastructure to protect user data. Key security measures we have implemented include:
While we take all reasonable precautions, no online system can guarantee 100% absolute security. We encourage users to also protect their accounts by using strong passwords, enabling 2FA, and not sharing login credentials.
Iwbet retains your personal data for as long as your account is active and for any additional period required by law. Specifically:
Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.
Iwbet's primary servers storing user data are located in regions that comply with data protection standards equivalent to or higher than Malaysia's PDPA. Any transfer of personal data outside Malaysia is only carried out when necessary and with adequate contractual safeguards to ensure your data remains protected.
Iwbet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made, we will:
Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. Archived versions of previous Privacy Policies can be requested through customer support.
Document Version: This Privacy Policy is version 2.4, effective 1 January 2026. This document is written in Bahasa Malaysia and constitutes the official binding version. For any inquiries, please contact the iwbet support team through the official in-platform channels, available 24 hours a day.
As a data subject, you have the following rights guaranteed under the Personal Data Protection Act 2010 and fully respected by iwbet.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If the data we hold is inaccurate or outdated, you have the right to request an immediate correction through your account or by contacting customer support.
Once your account is closed and legal obligations are fulfilled, you may request deletion of your personal data from our systems.
You have the right to object to the processing of your data for direct marketing purposes. Opt out of marketing communications at any time in your account settings.
You may request your data in a structured, machine-readable format for transfer to another platform, subject to applicable technical limitations.
In certain circumstances, you may request that we restrict the processing of your data while a dispute or inquiry is being resolved.
To exercise any of the above rights, contact the iwbet support team available 24/7 or visit the FAQ us for detailed guidance.
Join over 200,000 Malaysian users who trust iwbet with full confidence that their privacy is protected.