Terms and Conditions iwbet – A Guide to Fair and Transparent Platform Use

01 Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("User") and iwbet ("Platform", "us"). These Terms apply to all services provided through the iwbet.id website, the official iwbet mobile app, and any other official channels operated by us.

Continued use of the platform after the date of any amendment constitutes acceptance of the revised terms. iwbet reserves the right to update or amend these terms at any time, and users will be notified via in-platform notification or registered email.

02 Account Eligibility and Registration

2.1 Eligibility Requirements

To register an account with iwbet, you must meet all of the following requirements:

• Must be at least 18 years old on the date of registration.
• Have the legal capacity to enter into a binding agreement.
• Not an individual who has been prohibited from online betting activities.
• Not registering on behalf of third parties without written consent from iwbet.

2.2 Identity Verification Process (KYC)

Iwbet conducts a rigorous identity verification process (Know Your Customer – KYC) to ensure the safety of all users. You are required to submit a valid proof of identity such as your MyKad or passport for verification purposes. This process is typically completed within 24 hours on business days.

Until the KYC process is complete, deposit, wagering, and withdrawal limits may apply. First-time withdrawals will not be processed before full KYC is completed.

2.3 One Account Per User

Each individual is only permitted to hold one (1) registered account at iwbet at any one time. Holding multiple accounts, whether under your own name, another person's name, or false information, is a serious violation that will result in:

• Immediate closure of all associated accounts.
• Freezing of all balances in the affected account.
• Cancellation of all pending bonuses and wins.

03 Deposits and Payment Methods

Iwbet supports a variety of approved payment methods for the convenience of users in Malaysia, including DuitNow QR, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed in Malaysian Ringgit (MYR).

• Minimum deposit: MYR 10 (depending on payment method)
• Maximum deposit: Subject to limits set for each payment method and account tier
• Processing time: Instant to 15 minutes

Iwbet does not accept deposits from third-party credit or debit cards. Deposited funds must be the rightful property of the registered user. Any attempt to deposit funds from unauthorized sources will be reported to the relevant authorities.

04 Withdrawal of Funds

4.1 Withdrawal Requirements

Users may request a withdrawal once all of the following conditions are fully met:

• User's KYC has been successfully verified.
• All bonus rollover requirements have been met (if applicable).
• Account is not under review or restriction.
• Withdrawal amount meets the minimum threshold (MYR 50).

4.2 Processing Time

Most withdrawal requests are processed within 15 minutes to 2 hours after the request is received. In certain situations such as security reviews or KYC inquiries, processing may take up to 24 hours on business days.

Withdrawals requiring additional manual review will be communicated to the user via in-account notification or registered email.

4.3 Withdrawal Limits

• Daily limit: MYR 30,000 for standard accounts
• VIP Gold daily limit: MYR 50,000
• VIP Diamond daily limit: MYR 100,000

05 Bonuses and Promotions

All bonuses and promotions offered by iwbet are subject to the specific terms stated on each respective offer. General terms applicable to all promotions are as follows:

• Bonuses may only be claimed by eligible users who meet the stated requirements.
• Each bonus type may only be claimed once unless stated otherwise.
• Rollover requirements must be met within the specified validity period before withdrawals are permitted.
• Iwbet reserves the right to void any bonus suspected of being obtained through fraud or abuse.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.

06 Betting Rules

All bets placed on the iwbet platform are final once confirmed by the system. Users are solely responsible for ensuring the accuracy of their bets before confirmation. Confirmed bets cannot be cancelled except under the following circumstances:

• The match or event is officially cancelled or postponed by the organiser.
• A technical error acknowledged by iwbet has occurred that affects the accuracy of odds.
• The match does not start within 48 hours of the scheduled time.

In the event a match is cancelled, all bets involved will be returned to the user's account balance. Odds offered are based on market prices and are subject to change until the bet is confirmed.

07 User Responsibilities

As a user of the iwbet platform, you agree to:

• Provide accurate, complete, and up-to-date information during registration and the KYC process.
• Keep your password and account login details confidential.
• Not sharing your account with any other party.
• Not using automated software, bots, scripts, or any tools to manipulate the platform.
• Notify iwbet immediately if you suspect your account has been accessed without authorisation.

08 Privacy and Data Security

Iwbet takes user privacy very seriously. All personal data collected is processed in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and the iwbet Privacy Policy, accessible on the Privacy Policy.

Your personal information will not be sold, rented, or shared with third parties for marketing purposes without your consent. Data may be shared with regulatory bodies, legal authorities, or payment processing partners only when required and in accordance with applicable laws.

09 Account Suspension and Closure

9.1 Suspension by iwbet

Iwbet reserves the right to suspend or close a user account without prior notice under the following circumstances:

• The user is suspected of involvement in fraud or illegal activity.
• The user has violated any term in this document.
• KYC documents submitted are suspected to be fraudulent or invalid.
• Account shows suspicious usage patterns.

9.2 Account Closure at User's Request

Users may request account closure at any time through iwbet customer support. Valid balances will be returned after all reviews are completed. This process takes 3–7 business days.

10 Responsible Gaming

Iwbet is committed to the principles of responsible gaming. We provide a range of tools to help users manage their wagering habits, including daily deposit limits, loss limits, betting limits, and self-exclusion options.

If you feel that betting activity is starting to affect your life, please visit the Responsible Gaming us or contact customer support for assistance. All self-exclusion requests will be processed within 24 hours.

11 iwbet Liability Limits

To the extent permitted by law, iwbet is not liable for any indirect, incidental, or consequential losses arising from the use of the platform, including loss of funds, data, or opportunities caused by:

• Temporary technical disruptions, system maintenance, or internet connectivity issues.
• Errors made by the user when placing a bet.
• Natural disasters, cyber crises, or unforeseen events beyond our control.

Iwbet's maximum liability under any circumstances is limited to the total amount deposited by the user in the 30 days prior to the relevant incident.

12 Amendment of Terms

Iwbet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated to users via in-platform notifications at least 7 days before the changes take effect.

Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the new terms, you must stop using the platform and request account closure.

This document is governed by and interpreted in accordance with the laws of Malaysia. Any disputes relating to these terms shall first be resolved through negotiation, and if unresolved, through arbitration or a court of competent jurisdiction in Malaysia.